Welcome to Harambee. These Terms of Service ("Terms") govern your access to and use of the Harambee platform, including our website, mobile application, and services (collectively, the "Service"). Please read these Terms carefully before using our Service. By accessing or using Harambee, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

1. Acceptance of Terms

By creating an account, accessing, or using Harambee, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Grain Rain Holding Ltd. ("Harambee," "we," "us," or "our"). If you do not agree to these Terms, you must not use the Service.

2. Description of Service

Harambee is a technology platform that connects parents and families with verified childcare providers. We provide:

• A platform for parents to request and manage childcare services
• A marketplace for verified caregivers to offer their services
• Verification services including KYC (Know Your Customer) and DBS (Disclosure and Barring Service) checks
• Mandatory training courses for caregivers
• Payment processing and transaction management
• Communication tools and community features

Important: Harambee is a platform that facilitates connections between users. We do not directly provide childcare services. All childcare services are provided by independent caregivers who are users of our platform.

3. Eligibility and Account Registration

To use Harambee, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding agreements
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Be responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You may not create an account if you have previously been banned or removed from the platform. You are responsible for maintaining the confidentiality of your account and password.

4. Caregiver Verification Requirements

Caregivers on our platform must complete the following requirements before offering services:

• Identity Verification (KYC): Submit valid government-issued identification documents
• Background Checks (DBS): Complete Disclosure and Barring Service checks as required
• Mandatory Training: Complete all required training courses provided through the platform
• Profile Completion: Provide accurate information about qualifications, experience, and services
• Regulatory Compliance: Comply with all applicable childcare regulations and standards

Harambee reserves the right to verify, approve, or reject caregiver applications at our sole discretion. We may require additional verification or documentation at any time.

5. Use of Service

You agree to use Harambee only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable local, state, national, or international laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Post false, misleading, or fraudulent information
• Harass, abuse, or harm other users, especially children
• Transmit any harmful, malicious, or illegal code or content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service to arrange services outside of the platform to avoid fees
• Impersonate any person or entity or misrepresent your affiliation
• Collect or store personal data about other users without their consent

6. Service Requests and Bookings

When requesting or accepting childcare services through Harambee:

• All service arrangements must be made through the platform
• Parents are responsible for providing accurate information about their childcare needs
• Caregivers must accurately represent their qualifications, availability, and services
• Both parties must communicate respectfully and professionally
• Service agreements are between parents and caregivers; Harambee is not a party to these agreements

7. Payments and Transactions

Harambee uses a points-based system for transactions:

• All payments must be processed through the platform using our points system
• Points are earned through helping others, referring families, special promotions, and community participation
• Service fees may apply to transactions
• Refunds and cancellations are subject to our cancellation policy
• All prices and fees are displayed in the platform currency
• We reserve the right to change our pricing structure with notice

Prohibited: Arranging payments outside the platform to avoid fees is strictly prohibited and may result in immediate account termination.

8. Safety and Child Protection

Child safety is our highest priority. All users must:

• Report any safety concerns or incidents immediately to Harambee
• Comply with all child protection laws and regulations
• Maintain appropriate boundaries and professional conduct
• Never leave children unattended or in unsafe conditions
• Follow all safety guidelines and best practices provided by the platform

Harambee reserves the right to immediately suspend or terminate accounts of users who violate safety standards or pose a risk to children.

9. Reviews and Ratings

Users may post reviews and ratings about services received or provided. Reviews must be truthful, accurate, and based on actual experiences. Harambee reserves the right to remove reviews that are defamatory, abusive, or violate our community guidelines. Reviews may not contain personal attacks, discriminatory language, or false information.

10. Intellectual Property

All content on Harambee, including but not limited to text, graphics, logos, images, software, and the compilation thereof, is the property of Harambee or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

11. Limitation of Liability

IMPORTANT: Harambee is a platform that connects users. We do not:

• Directly provide childcare services
• Employ, supervise, or control caregivers
• Guarantee the quality, safety, or legality of services provided by users
• Warrant that caregivers will meet your specific requirements

To the maximum extent permitted by law, Harambee and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of the Service. Users are solely responsible for their interactions and agreements with other users.

12. Indemnification

You agree to indemnify, defend, and hold harmless Harambee, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Service, violation of these Terms, or violation of any rights of another party.

13. Termination

We reserve the right to terminate or suspend your account and access to the Service immediately, without prior notice, for:

• Violation of these Terms or our policies
• Fraudulent, abusive, or illegal activity
• Safety concerns or child protection violations
• Failure to pay fees or charges
• Any conduct that we believe is harmful to other users, us, or third parties

You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will immediately cease.

14. Dispute Resolution

If you have a dispute with another user, we encourage you to contact the user directly to resolve the issue. Harambee may, but is not obligated to, assist in resolving disputes. For disputes between users and Harambee, these Terms shall be governed by and construed in accordance with applicable laws, and disputes shall be resolved through appropriate legal channels.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If we make material changes, we will notify you by email or through a notice on the platform. Your continued use of the Service after any changes constitutes acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Service.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Last updated: January 9, 2026